We are continuously confronted with problems that require us to take decisions.
We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision-making process: We’re hungry? We eat. Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.
In this course we will cover these thinking approaches. We will provide you with methods and tools that you will practice during the session and that can help you at work or in life.
By the end of the course, participants will be able to:
Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions
Problem solving and decision making
The rational approach to problem solving (Kepner & Tregoe)
Problem analysis supplementary tools
Decision making supplementary tools
Creativity and problem solving